Because our baked goods are made fresh to order and are food, we can’t accept returns. We do want you to be happy with your order, so here is how we handle problems.
Cancelling an order
You can cancel for a full refund any time before the order cutoff for that drop. After the cutoff we may already have started baking, so we may not be able to refund the order.
If something is wrong with your order
If your order arrives damaged, is missing items, or isn’t what you ordered, contact us within 24 hours of pickup or delivery with a description and, if you can, a photo. We’ll make it right with a replacement or a refund, at our discretion.
Missed pickups and deliveries
We can’t refund orders that weren’t collected or that couldn’t be delivered because of incorrect contact details or no one being available.
How refunds are paid
Approved refunds go back to the original payment method. How long they take to appear depends on your payment provider.